Privacy Policy

1. Information we collect

We may collect the following categories of information:

• Information you provide: your name, email address, telephone number, country, professional information, trading experience, application responses, preferences and communications with us.
• Account and service information:information connected with your application, membership, participation, support requests and use of our services.
• Technical information: IP address, browser and device information, pages viewed, timestamps, referral information and security or diagnostic logs.
• Cookies and similar technologies:information collected through cookies or comparable technologies where these are used on our website.

Please do not provide information that we have not requested or that you are not authorized to share.

2. How we use information

We may use personal information to:

• review and respond to applications and enquiries;
• provide, administer and improve our website and services;
• communicate about access, service updates and support;
• protect our users, systems and business from fraud, abuse and security threats;
• analyze performance and improve user experience;
• comply with legal, regulatory and contractual obligations; and
• establish, exercise or defend legal claims.

3. Email and SMS communications

Where you provide your contact details and consent to receive communications, we may contact you by email or SMS about your application, account, requested services or other communications described at the point of collection. Consent to receive marketing messages is not a condition of purchase. Message frequency may vary, and message and data rates may apply.

You may opt out of marketing email using the unsubscribe method provided in the message. You may opt out of SMS messages at any time by replying STOP. For SMS assistance, reply HELP or contact us at support@agor.com.

We do not sell or share mobile telephone numbers, SMS opt-in data or SMS consent with third parties or affiliates for their marketing or promotional purposes. We may disclose this information to service providers that help us deliver communications, solely as needed to provide those services and subject to appropriate confidentiality obligations.

4. How we disclose information

We may disclose personal information:

• to service providers that support hosting, communications, analytics, security, customer support and other business operations;
• to professional advisers, auditors, insurers and financing parties where reasonably necessary;
• when required by law, regulation, legal process or a competent authority;
• to protect rights, safety, security and the integrity of our services; and
• in connection with a merger, financing, acquisition, reorganization or sale of all or part of our business, subject to appropriate safeguards.

We do not sell personal information.

5. Legal bases and international processing

Depending on your location, we process personal information with your consent, to take steps at your request or perform a contract, to comply with legal obligations, and for legitimate interests such as operating, securing and improving our services. Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for international transfers.

6. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain business and security records, resolve disputes, enforce agreements and comply with legal obligations. Retention periods vary according to the nature of the information and the applicable requirements.

7. Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your privacy rights

Depending on applicable law, you may have rights to request access, correction, deletion, restriction, portability or objection to certain processing, and to withdraw consent. You may submit a request at support@agor.com. We may need to verify your identity before completing a request.

9. Children’s privacy

Our website and services are not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us.

10. Third-party services

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will publish the updated version on this page and revise the effective date above.

12. Contact us

Agor Research LLC
Arthur L. Evelyn Building, Charlestown, Nevis, West Indies
support@agor.com